Refunds, Returns, and Subscription Cancellations Policy
You will absolutely love our products and services.
However, you're fully protected by a 100% money-back return policy.
Here's how it works...
First 7 Days
(this section pertains to 'free trial period subscriptions and all other products, digital and physical)
This does NOT pertain to paid up front monthly membership subscriptions. Please see subscription cancellations below.
If you are dissatisfied at any time during the first 7 days (IF YOU SIGNED UP FOR A 7 DAY FREE TRIAL) after purchase, simply return all physical products we shipped to you, delete all digital files, including video, audio, and text files you obtained from us, and ask for a full refund OR TO CANCEL YOUR MEMBERSHIP. You will NOT BE CHARGED OR YOU'LL get your money back. That's a firm promise and commitment.
After 7 Days
(*This section only pertains to physical products)
If for some reason you are dissatisfied more than 7 days after purchasing using a multi-payment option (such as monthly or 3-pay), simply return all physical products we shipped to you, delete all digital files, including video, audio, and text files you obtained from us, and ask for a refund of any part of the purchase price you have paid in the last 30 days. We will refund that portion of the purchase price.
In order to obtain a full or partial refund under this policy, physical products should be shipped at your expense to the address listed below, must include your purchase information (such as a copy of your receipt) so that we can make a refund, and the products should be in merchantable condition (i.e. we could resell them because they're in good condition). Returned physical products are subject to a re-stocking fee equivalent to 0 percent of the purchase price.
We do not take title to a returned physical product until we receive it. In limited circumstances, and at our sole discretion, we may issue a full or partial refund without the return of a physical product you purchased from us. If we issue such a refund without a product return, we do not take title to the physical product that has not been returned.
Shipment and Risk of Loss
When you buy a physical product from our website, the purchase is made per a shipment contract. Whether we ship the product directly to you, or it is shipped to you by a third party (e.g. a drop shipper), the risk of loss and title for each product purchased from us passes to you once it has been delivered to the carrier (e.g. U.S. Postal Service, U.P.S., FedEx etc.). We are not responsible for items lost during transit.
Subscription Cancellations, pauses, BILLING DATE CHANGES & renewals
If you want to cancel OR PAUSE a subscription you have with us, please go to the "Support" tab in your members area, then “Billing & Membership account", (scroll to the bottom if on mobile) and follow the prompts to make your cancellation.
When you cancel OR PAUSE a subscription with us, you will continue to receive your subscription benefits until the end of the current billing period. You will not receive a refund of any portion of the subscription fees you paid for the current or prior billing periods.
Example: If we process a monthly subscription’s cancellation on March 7th, you will continue to receive the benefits of that subscription until March 31st and there will not be a refund of any part of the March monthly subscription fee. You will neither be billed for nor receive the benefits of the cancelled subscription after March.
If you choose a multi-payment option for a single subscription period, when you cancel a subscription during that period, you will continue to receive the benefits of the subscription until the end of the period and must continue to honor your agreement to make multiple payments for that subscription period.
Example: If we process an annual subscription’s cancellation in May that you agreed to pay for with quarterly payments (January 1st, April 1st, July 1st, and September 1st), you will continue to receive the benefits of that subscription until the end of the year, there will not be a refund of any part of the annual subscription fee already paid, and you must make the two remaining quarterly payments (July 1st and September 1st). You will neither be billed for nor receive the benefits of the cancelled subscription after the end of the annual subscription period.
Do not wait until the end of a billing or subscription period to make a subscription cancellation request because such requests are typically processed within 2 to 3 business days* after we receive them. As it takes longer for us to receive postal mail than electronic mail, we recommend that you email your request. Providing us with your account/subscription number (if you have one) can also speed up the process of honoring your request.
We will confirm your subscription has been cancelled by either email or postal mail.
All subscriptions are recurring and will renew on their renewal date unless cancelled or paused. (not applicable to lifetime access memberships.)
the pause option is only available to monthly subscription members.
When you pause your subscription, the pause will begin from the day of request and will be automatically reactivated at end of requested days of pause.
If you pause your subscription and then decide to cancel or make another pause request prior to your reactivation, you must email the support team to advise them of this change.
bILLING DATE CHANGE
members may change their billing date one (1) time and it may not be requested to be changed for more than 2 weeks.
*Business days are defined monday - Friday 9am-5pm eastern, excluding holidays (ALL REQUESTS AND CHANGES TO SUBSCRIPTIONS WILL BE MADE DURING BUSINESS DAYS AND HOURS)
IF YOU ARE CANCELING A MEMBERSHIP, USE THE 'CANCEL MEMBERSHIP' BUTTON IN YOUR MEMBERSHIP AREA.
FEEL FREE TO Email ANY OTHER QUESTIONS to support[at]theladiesedge.com.
When you communicate with us by email , you are agreeing that we can respond to you by email or other electronic means of communication.
Send your written request for a refund or subscription cancellation by first class postal mail to:
The Ladies Edge Enterprises, LLC
Attn: Refunds & Subscriptions Department
PO BOX 249
POWELL, OHIO 43065
UNITED STATES OF AMERICA
To serve you and others better in the future, we request (but do not require) that you tell us why you want a refund or cancelled your subscription. We want satisfied customers.
Please remember that asking for a refund but continuing to use products purchased from us is the same thing as stealing and may also violate applicable intellectual property rights law.
This Policy and Customer Agreements
Any customer agreement between us supersedes this policy to the extent there is any conflict with the terms and conditions of the customer agreement.
This refund policy was last updated on December 15, 2017.